EASY FREE ONLINE RETURNS
For home pick-ups: please make your request on the transporter's website. Please note you MUST provide your tracking number to enjoy a free pick-up. Prices are indicated as information only, your return to Columbia is free.
Return using an order number
Frequently Asked Questions
We will gladly accept returns on all purchases made on our website which are in original condition; unworn with tags attached and for footwear with the original box in new condition.
Returns are accepted within 30 days of the purchase date.
You have 2 options to ship your return:
• Go to your nearest UPS Access Point.
• Schedule an appointment with UPS for them to pick up your shipment.
Parcels can only be returned from the country where they were delivered. We do not accept return of online purchases at our stores at this time. Please visit our detailed FAQ page for more information.
Once we receive your package, our team will verify its contents, inspected to ensure it is unworn and in original condition. We will then send the credit back to your financial institution within 7-10 business days.